Going the extra mile - again...

The scenario?  Simple.  A lady loses her glasses in Chester and needs to replace them.  Simple, right?  Except she lost them on Saturday afternoon and needed a replacement for work on Monday morning.  And her prescription was out of date.   Rebuffed by all opticians in the area she came onto us.  The long and the short of it was that we arranged to get her prescription to the lab on Monday morning and hand-made the lenses to prescription. I then gave up half my day off to drive to Widnes with the frame, wait for the lenses to be fitted then on to Ellesmere Port so she could pick them up.  

The result  was she could go back to work on Monday afternoon (no-one else could sort her out for around 2 weeks).  Result is one happy new customer.

That is the kind of customer service we do.  

Knight in shining armour

I've been called a lot of things in my time (mostly good!) and to add to the list is 'my knight in shining armour'.  One of my customers had knelt on her glasses when measuring for a carpet and bent the arm over 90 degrees further than it should be (imagine the arm pointing straight up in the air) as well as badly twisting the frame.  

Without them she can't work and was worried that the specs were beyond hope.  Five minutes of heat and gentle bending they are back to normal and she can go to work as normal - hence the 'knight' reference.