Someone we know lost their specs and couldn't find them for 4 days. Searched the house...car...everywhere.
They were eventually found...in the garden. Where she'd left them.
Can you spot them? 🤔🤓
Another great testimonial
Another day, another great customer testimonial.
"I would like to thank Phil at Specs2U for the excellent service provided.
After an eye test with a rival High Street chain I was told my eyes were fine and they would see me again in a year. They were wrong.
I had an appointment with Specs2U and they found something which had been missed by the High Street chain. This is now being treated. I have been extremely happy with the service and advice I have been given.
I can't praise Phil and his team at Specs2U enough. I have no hesitation in recommending Specs2U to friends and business colleagues alike"
Tom Watson, Director at Optimia.
Meet another of our customers!
Meet the customer!
Here's our latest volunteer. Scott came to us for an eye test a couple of weeks ago and (as you can deduce from the picture) needs more than one pair of specs!
Scott is a surveyor and has different requirements from his specs. He needs a pair for close work (reading / computers etc.). He needs a pair for on-site work with a tough frame - just in case - as working on-site means the opportunity for them to get knocked, dropped and bashed about.
His third pair is his everyday pair (at home, going out etc.) which he wanted to be more stylish.
And - just to reassure you - he doesn't wear all three at the same time!
All three now done and Scott is - of course - another happy Specs2U customer!
Ricky Tomlinson pops in
All our customers are stars to us - but sometimes a real-life star comes into Specs2U. Ricky Tomlinson and his lovely wife came to Specs2U for an eye test and new specs.
We did Ricky's new reading specs in 20 minutes! He's just like you'd expect him to be - down-to-earth, charming and cracking jokes. A real gentleman.
And he said "Thanks Lurkio" when I made him a cup of tea. I was made up! 🤣🤣
Don't fix your specs yourself
After having a couple of people coming onto the branch with broken glasses this week, a word of advice. Do NOT attempt to fix your glasses using superglue (or any other glue for that matter).
Superglue can wreck the coating on your lens and is also very hard to remove once on. In addition, the fumes can be an irritant to the eyes.
When used on the frame it can prevent the arms from folding and also clogs up screw holes (meaning that old screws cant be removed or new screws put back in). The residue left usually means that replacement lenses can't be put back either. If you have a loose screw in your specs get an optician to put a new screw in - don't glue one in!
The best bet in the event of a broken frame to take the specs to your opticians first. Usually metal frames can be repaired and / or the lenses put into a new frame. They can at least advise what to do next.
And you won't glue your fingers together either!
More word of mouth recommendations...
Just booked a lovely lady in for an eye test. When I asked her how she'd heard about us she said she'd been recommended by a friend.
She then asked if anyone where she works knew about us and had a glowing recommendation (apparently) from one of her work colleagues.
She then decided to check us out on our website and as a result of that (and reading some of our customer testimonials) she decided to give us a go!
We've obviously set the bar high! I hope we can live up to her expectations but its great to now how well thought of we are in the local community!
5 year birthday at Ellesmere Port
A little celebration this week - Ellesmere Port branch has now been open 5 years.
Darts!
Is it a coincidence? Twice in the space of two days (in separate branches) we've had darts players in who are struggling to play their favourite sport as their eyesight has deteriorated.
One has to ask his friends if he's hit a double and the inevitable reply is "Hit a double? You've not even hit the board!" 🤣
Clearly their distance vision has depleted slightly. This happens to most people as they pass 40. The solution is obvious - get a decent eye test and a pair of glasses (usually with only a minor prescription) and sharpen up your vision.
We can't hep you play darts better, but at least you'll see clearly where they land!
A message from Missouri
A message from Missouri
"Thank you for all you have done to help us. My son absolutely loves his Migratech lenses. He said it took a few hours to adjust but then everything became more crisp and defined. The fatigue he experienced due to his dyslexia is no longer an issue. He is thrilled with the difference these glasses make. Sincerely-Terri"
That has given me the biggest smile I've had this week.
Cup of tea?
Amazingly, while in Sainsbury's I bumped into another couple of my customers - and we chatted for about 5 minutes about holidays, glasses (obviously) and family. Again it shows the type of relationship we enjoy with our customers - you are certainly not just a name and number at Specs2U.
We're on first name terms with many of our customers and some pop in for a cup of tea and a chat when they're in the area. Indeed many book their eye tests by popping into the branch in person rather than just calling on the phone. I'd like to think its for my sparkling personality but I suspect its my tea and coffee making ability.
A testimonial
A testimonial from Mike Brougham of Kitchcleanse.
"We recently used the services of Specs2U with reference to my mother who was suffering from cataracts.
Specs2u's professionalism, knowledge of the job and speed of service has been excellent from when we first contacted them right though until the completion of treatment.
The appointment was given very quickly which was welcome and has led to the surgery of my mother taking place sooner than we expected with very positive results. I'd like to thank Phil and his team for pushing this through for us, avoinding any lengthy delays.
I would recommend Phil and Specs2U to my contacts and any of my clients.
Specs2U deliver excellent service at a competitive price. Thank you very much Phil".
The downside of Irlens
We've had a sad story told to us by a woman who found us through the Internet. Her daughter has Irlen Syndrome and she has to wear coloured lenses to read. Because of this she's been subjected to bullying at school and the experience has left her unwilling to read and also having to be taught at home for the time being.
She's coming into our Ellesmere Port branch on Saturday for an eye test and to see if our clear Migratech lenses will help her read without having to use coloured lenses.
So she can go back to school and start enjoying reading again.
Going the extra 3,000 miles
OK - so why a map of Missouri? Quite simple really.
We had an email message from a mother who read about our special lenses that could help her son who has Irlen Syndrome. This means he has to use coloured lenses to read and work - but being 19 he's a bit self-conscious of doing so. So the mother asked if we could provide him with our special lenses that are - incidentally - clear (so they do the same job but look just like normal glasses).
The only problem? You guessed it - they live in Missouri.
No problem - because we're Specs2U. They're sending his old frame over together with his prescription. We're going to fit the new lenses in and send them back. And he'll hopefully never need to wear coloured lenses again!
Would your optician do that?
Diabetic screening - within a week!
We've been providing diabetic screening in the West Cheshire region for some time at our Ellesmere Port branch. More and more people are starting to use us for the first time and have commented how quickly we can see them compared to their usual optician.
It could be because we don't have a set day for screening and instead can provide screening on our test days (2-3 days a week normally).
If you're having trouble booking a place for diabetic screening in your opticians, call us on 0151 357 3456.
Would your optician do this?
What do you do if you have customers who can't pick up their glasses before Christmas...but need them before Christmas (as they're away or working)?
If you're a typical optician you tell them to pick them up in the New Year.
But we're not a typical opticians - so when we close the branch today, I'll be driving round the local area dropping those customer's specs off at their homes to make sure they've got them before Christmas Day. Good customer service is at the heart of what we do - and we aim to deliver it every single day.
If your current optician wouldn't go that extra mile (or two) for you, then think about Specs2U next time you need an eye test or glasses.
What your prescription actually means
The difference is the service
We often get asked what makes Specs2U different to other opticians. Rather than use our own words, here is just one example of what our customers say about us...
"I recently visited Specs2U at Ellesmere Port in order to assist my 84 year old mum who was fed up with her "High Street" varifocals.
When we arrived we were immediately given a warm welcome and a cup of tea. My Mum had her eye test which was very detailed and took over 45 minutes. The optician was very patient and explained to my Mum how the varifocals would work with her particular eye prescription.
Then my Mum was shown the selection of glasses and was helped by the staff to choose a pair of frames along with sunglasses.
This took another 30 minutes and at no time did my Mum feel she was being rushed.
The whole experience was very calm and you would certainly not get this sort of service anywhere else.
A couple of weeks later we went back and Phil very kindly fitted the glasses and explained to my Mum how they would help her vision and how to wear them.
Again, we were given a nice cup of tea!
My mum received a pair of varifocals and prescription sunglasses that she is delighted with and will have no hesitation in telling all her friends about the great service.
I would recommend Phil and Specs2U every time."
June J. Wirral
Knight in shining armour
I've been called a lot of things in my time (mostly good!) and to add to the list is 'my knight in shining armour'. One of my customers had knelt on her glasses when measuring for a carpet and bent the arm over 90 degrees further than it should be (imagine the arm pointing straight up in the air) as well as badly twisting the frame.
Without them she can't work and was worried that the specs were beyond hope. Five minutes of heat and gentle bending they are back to normal and she can go to work as normal - hence the 'knight' reference.
What makes Specs2U so different?
I'm often asked what makes Specs2U so different compared to people's normal expectations of an opticians.
There are of course the basic differences.
We operate from out-of-town locations. This means that parking is available, free and right outside the branch. Town centre locations rarely if ever have that benefit.
We make our own lenses - which means that you are essentially buying direct from the manufacturer. This means much better value for money but also access to expertise on how lenses are made as well as probably the widest lens choice available in the UK.
We provide 30 minute in-depth eye examinations for all customers - which mans you have more time with the optometrist and they have more time with you.
But what really makes us different is the customer experience. Our customers make much of the welcome they receive, the general friendly and helpful environment, the fact that we are on first name terms with most our customers. Some have referred to us as their own special 'club', they bring our staff small gifts as an additional 'thank you' and also just pop in to say hello. Not, you may agree, how most people would view their current optician.
Just recently one of our customers told us that she was recommended to us by two of her friends - none of them knew the others were already customers of ours - and all had said the same positive things about their experience. That alone defines just how different Specs2U is.
Happy customers at Specs2U
We recently did a new pair of glasses for a lovely lady who unfortunately had a stroke and relies very much on her glasses to read the paper, do crosswords and the like. She was struggling with her old glasses (from another opticians) as the reading area on her bifocals was quite small. We gave her much larger round segment bifocals and upgraded her distance as well (especially so she can see the TV better). She wasn't even wearing her old glasses when she came in. We put the new ones on and immediately her face lit up! She smiled as she looked around the room - and continued smiling as we tried the reading chart. She could read a much smaller typeface than before and found reading much easier. She was delighted and - significantly - insisted on wearing them straight away.
Incidents like this really help us feel we're helping people out.