Met a man called Doug last night. Finding out that I work for Specs2U he said that he and his wife had been for an eye test at Specs2U and he told me it was the most thorough and detailed eye test he'd ever had. Considering Doug has worn glasses all his life and is over 50, that means he's had a lot of eye tests in his life. So to say ours was the best he's had is some compliment.
He also told me that his glasses were turned around in just a few days (they bought 4 pairs between them) and that he was really happy with everything we'd done git them. He's already recommended us to people he knows.
It is nice to get these unsolicited comments from our customers - and shows that what we say we do we aim to deliver.